Don't send money to worldremit via fnb easy zero account

I have send money since the 9th of July via worldremit and the easy zero account is not recognized by worldremit so the transaction was not authorized. I have called numerous times and emailed Fnb to reverse the money , the transaction even disappeared from my bank statement. When I called last week after being g pushed from pillar to post with the untrained consultants working from with babies crying from the background, I was told from one of the consultants that my funds were unidentified hence they disappeared from my statement. So this day am still waiting for fnb to return my funds. Worldremit has written a letter to Fnb to inform that from their side the transaction was never successful, as such FNB should refund my money . FNB will ***** your money without any communication . I first write an email to wrong department and instead of forwarding the message to the correct department they write back to me saying they cannot assist me as they are in the credit or cars division . Hence I said working from the comfort of their homes is causing delays and *****ing our money . I have completed the dispute form twice already with supporting documentation from worldremit and to date fnb is ignoring me . The last consultant I spoke to end of July promised me that my matter will be dealt with quickly as it has been long overdue. Today is the 12th of August, from the 9th of July being pushed around like a child . I want that money back .