Dont seem to know what help is

I am extremely irritated that your staff are pushing me from pillar to post. I have a duplicate transaction which I require help, I repeat help with.

But no, your staff choose to be difficult. First they take forever to send me a so called form, which has talks of fees as well as options which are not suitable.

When I sent a mail to ask what option in the form to fill I then get a mail from Celiwe Moteseki saying I must go to the branch or phone the call centre?

Already you have been so irritating and unhelpful, what guarantee do I have that these channels are going to help me? Additionally, isn’t that a bit of a ****y response to make me now do the work because you either don’t know how to find a solution yourself or because you are tired of my questions. Your bank created the form and the problem that I have is due to your own systems and processes. Why must I do all the work now?

My email details the problem I have, but if more clarity is needed then can someone please call me to find out a proper SOLUTION and actually HELP me with my problem.