GM
Gerald M

1 reviews | Active since Mar 2009

27 Feb 2017, 11:22

dont qualify for ebucks

<p>i recently joined fnb private banking. i was on premier banking for a while. when i joined private banking i was advised that i would earn more ebucks if i have a credit card and use it for swipes and things. i didnt want a credit card cos i was on debt review and didnt want that kind of drama, but i took it with a very small credit limit. so far so good</p> <p>now all of a sudden i get a notification saying that i dont qualify for ebucks, and i have sent several emails and made alot of calls with no proper explanation. i used to earn ebucks when i was on debt review i dont see why i wont when im out of it and my credit rating is great again.....im very annoyed with this whole situation and feel like switching banks </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Feb 2017, 13:04
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)