RL
RAY L

1 reviews | Active since Jul 2011

29 Mar 2017, 15:50

DONT PHONE BACK

<p>Cut off 3 times while phoning FNB forex division - Made an arrangement to get called back before 1000hrs yesterday - eventually got called by FNB at 1530hrs. Made another arrangement to get called back before 1000hrs today - now 1545hrs and still waiting suppose this is the kind of customer service we can expect from FNB !!!!!!!</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Mar 2017, 16:10
Official

Good day Mr. Raylaing

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***