Don't order on FNB Connect - It's a disgrace

FNB Connect is a disgrace. Don't use them.

Note to everyone who is considering ordering any device from FNB Connect, be prepared for nightmare service from both FNB and Digital Planet. They both are utterly useless.

I placed an order for TV on 15 January 2020. Digital Planet called me the next day to send through Tv licence, which I did on 17 January. Then I get told my order has been cancelled. I follow up with FNB and they say it's approved

Then I get told a ridiculous story of my delivery address being prone to ***** - quite surprising as you have a branch and various ATM's in the area. So they had to verify my address for not being a ********** order. Till today, I have not received any feedback from FNB. I have called them around 10 times this week and not one ****ing person in FNB Connect Sales or Service is able to assist. Every single consultant tells me they have escalated it and will get back to me but not one of them has done so. A consultant named Daniel Swart spoke so nicely and assured me he will sort it out. But he has not called me to inform me of what is happening and when I called back, they tell me there is no Daniel Swart at Fnb Connect.

I even called to cancel the order and they gave me the run around saying their system cannot do that and that they'll transfer me to someone, who is also not able to assist.

What a ****ing disgrace. Please spare yourself the headache and just buy a TV at Makro or Game. Let's see how long they take to respond to this review