LH
Lloyd H

1 reviews | Active since Mar 2012

01 Apr 2015, 11:40

DONT OPEN AN \EASY"ACCOUNT"""

So after a month that I logged a enquiry to open an FNB Cheque account the consultant contacted me.<br> <br> We spoke and the application was done on 17 March.<br> <br> Today the 1st of April the card that would have been received within 5 to 7 working days was never ordered after having the whole story of the delivery.<br> <br> Please give your staff the necessary training to complete a transaction that is pending and not forget what is needed to be done. Now I have to wait another 5 to 7 days to maybe get the card. <br> <br> This is pathetic service, I will have to keep my current accounts open to make sure FNB was the right move as it does not feel this way!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Apr 2015, 14:04
Official
Hello BFN male,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 660459.


Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)