LH
Lloyd H
1 reviews | Active since Mar 2012
01 Apr 2015, 11:40
DONT OPEN AN \EASY"ACCOUNT"""
So after a month that I logged a enquiry to open an FNB Cheque account the consultant contacted me.<br> <br> We spoke and the application was done on 17 March.<br> <br> Today the 1st of April the card that would have been received within 5 to 7 working days was never ordered after having the whole story of the delivery.<br> <br> Please give your staff the necessary training to complete a transaction that is pending and not forget what is needed to be done. Now I have to wait another 5 to 7 days to maybe get the card. <br> <br> This is pathetic service, I will have to keep my current accounts open to make sure FNB was the right move as it does not feel this way!
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
01 Apr 2015, 14:04Hello BFN male,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 660459.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 660459.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply01 Apr 2015, 14:04
Official
Hello BFN male,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 660459.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 660459.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
