Don’t open a Fnb Non Resident Acount

I am writing this review to let anyone who would like to open a Non Resident Acount not to waste their time as this department has unprofessional staff. I receive payments from the USA and UK and that was the perfect acount for these transactions as they take forex . Now the first time this transaction came through,this was from YouTube a Google owned company I was made to sign a mandate that I wll be receiving forex from them via a company called MC Pay. Now over the past months my acount has been frozen ,for example I received money from my sister who is in the UK and the acount was frozen,please provide us wth the source of funds . I would provide but this kept on happening now this last two weeks. I received funds from Mc Pay and Destiny finance a company based in Uk .

As soon as the funds from MC Pay reflected I transferred them and did one payment later .My husband then deposited a sum of R1300 for my insurance premium. The next Saturday morning my acount was frozen I woke with a few rands in the acount and that time I had received funds from Destiny finance . They then withheld all the funds requesting proof of funds of which those two companies I had signed a mandate . They later asked the proof of the R1300 where did the funds come from? I explained my husband had deposited the money I sent them all they needed. They asked about the $400 from MC pay I gave them all the information. There was silence for about a week ,I kept on sending emails and no one would attend to them till they asked where is the R62 k that was transferred on the 6th of October come from?

Ok that money was from my business acount and these accounts use one app so I transferred it by mistake into that acount but realised the mistake and I removed it after all it’s my bank acount.

After explaining that this is from my business acount we went back again to the $400 where did it come from ? It’s from YouTube I told them,they asked is the YouTube a resident of South Africa or foreigner?

Wow !!!! YouTube is an American company owned by Google ,so it’s not a South African company hence they pay in US dollars. Now they want a letter from YouTube ! Guys these payments are automated who on earth wll give me the letter.

So basically FNB Non resident acount department is with holding my money that is more than the $400 and they don’t want to release the funds even tho I have provided them with the source of funds. I haven’t paid my insurance and it is going to lapse because they don’t know if YouTube is a foreigner or not.

Dear Non residents ,in the Uk ,Europe ,where ever you are do not waste yo time opening this acount they wll freeze your money and live you stranded. They dnt care about their clients ,they wll make your life hell on earth . Thank me later.

Glory S Ngwenya