1 reviews | Active since Aug 2016

31 Jul 2017, 14:07

Dont make sense

<p>So i withdraw money at PNP Saturday 29 July and the money goes off my account yet declines on the machine at PNP. Call the call centre and have a dispute form emailed to me. The agent then says it takes 7 working days to reverse my money.Seriously!! Im in need of my money to purchase day to day goods in this high economy we living in. FNB please reverse my money ASAP.</p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jul 2017, 14:30
Official

Good Day,

Thank you for your posting and for bringing this matter to our attention.

Your complaint reference is ***. I have escalated your complaint to the relevant department and they will be i contact with you.

I do apologise for the inconvenience caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

's update02 Aug 2017, 08:44
Reviewer Update

So i have received a call like 30 minutes later since my initial post from FNB to apologise and to advise me they escalating my query for immediate authorisation. Up till now there is nothing. I have emailed the lady that called me on numerous occasions to no responses. Whats happening FNB? I need my money!!

's update02 Aug 2017, 11:11
Reviewer Update

All in order.

Thanks