AO
Angelique O

1 reviews | Active since Jun 2018

18 Oct 2018, 10:44

Don't let FNB deliver anything!!!

I've never being this furious in my life. I spoke to phunzile who I explained that I can't receive sms'e or phone calls and want to finalize my order and delivery because I wont be able to check or answer phone calls on my provided number. I phoned this morning making sure everything is fine, and reminded them I can't receive calls and sms'e. Today at 3 when I phoned in to make sure the parcel is on the way I was told delivery is unsuccessful!!!

WHY????????????????????????????????????

I missed important meetings sitting in the office waiting for my parcel and now nothing???????

I suspect Digital Planet keeps on trying to call me I can hear my phone ring but my screen is dead. I CANT ANSWER CALLS.

Phoned them again, dropped the phone in my ear after holding for minutes. I phoned so many times, no luck.

Phoned again and spoke to some sort of supervisor, gave him an alternative number he promised to get back to me, still nothing. the clock is ticking.

Phoned in to follow up with the supervisor person, it's not even recorded on your system as a phone call. This person said he will get back to me!!!!!!!!!!!

After waiting 10 min I was told the person cant transfer me to this so called supervisor Darryl

Apparently, according to Darryl the courier company was here and the person said there is no person as Angelique. I will get all camera footage and take this further if I dont get my parcel at 5!!!!!!!!!!1

spoke to reception and the gatekeeper, apparently, this is not the first time your couriers have **** and said they were here when they weren't. To no surprise, Darryl isn't available to find out what's happening. Holding for 6 min and counting..

Address was written down wrong, now it's my fault???????????

I DEMAND compensation!!!!!!!!!!!

Cancel my order. I want nothing to do with digital planet. I still DEMAND compensation

Compliments to Keagan Meyer from FNB for handling this situation as an urgent matter. Now to wait for Digital planet for feedback..

Apparently Keagan Meyer said he will sort out this situastion, as always nothing is resolved.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Oct 2018, 12:45
Official

Good Day Mrs Angelique Olivier

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***