DON'T KNOW WHAT THEY'RE DOING

What has happened to your once amazing service???? Why do I have to resort to postingthe on Hello Peter to get problems sorted out????? PAYPAL - I send you a screen shot that the emails aren't matching. I'm not sure why as my email has been the same for the last 20 years. It takes nearly a week (unless this is the new 24 hours) to get back to me with incorrect information. PLEASE get your act together and get back to me with the correct info and sort out the problem on your side.