Dont know what they sould do or how to explain

On the 4th July 2015 I went into the bank (FNB) at sunward park to make arrangements to pay off a loan that I took in November 2014 (Due to personal matter I left my job) I stated working but its part time so I wanted to pay them as I have money coming in. I spoke to a call center 'person' at the bank and to make payment arrangements I was told I will receive a SMS with banking details that I can pay the money into on the 13th I received a massage from Absa saying that amount will be with be debited from that acc. I phoned the bank in sunward park they couldn't help me so they give me a number I phoned that number and that went one like 8 times I never in my life spoken to more dumb and stupid people then the people that work at FNB mostly the call center they REALLY shouldn't be working ANTWHERE let alone a call center cause they don't know a DAMN thing when you and the sure as hell don't understand when you try and talk to them. After all that screaming and shouting I eventually spoke to Frans Mojapelo who was able calm me down and explain properly to me why and the debt order was put on my Absa acc. So I would like to thanks Frans for his patients and understanding of my problem