Don't know what they are doing

More than two weeks ago I had a complaint against FNB regarding there COVID19 cash flow relief. I got a response (SMS) with reference number (***NF) as a high priority complaint that they will contact me within 24-48 hours. Guess what? Even being a high priority complaint I have heard nothing, and this was the 1st of August 2020. But it gets better, they *****ed up once again. I have noticed that were this cash flow relief should have covered my overdraft/cheque account interest it hasn't this month. I have tried to find out what is going on through the FNB app secure chat but they refer me to the covid relief department, that you can't get a hold off anyway. They don't know what they are doing and they just don't care, due to not getting back to me regarding the first matter. After this COVID is done and dusted it seems a new bank is in order............