1 reviews | Active since Jun 2017
Don't know their own proccesses - Left me without debit or credit cards
I went to a branch to order a new debit and credit card. I was told I had to do this via online banking. So I went home to do this. I canceled the cards online and I am only able to order a new Discovery credit card online to my own address. I was told clearly that I could select a branch from which I could connect. This is not the case. (I have taken a screenshot).
Secondly, there is no option to order a new cheque account debit card.
Now I am left without any cards after being given bad information by FNB.
What I want:
I want a new discovery credit card and a new FNB debit card and I want to collect them at an FNB branch. Should not be so difficult.
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)