Dont Invest Through FNB & Momentum Stuck!!

The financial investment of FNB is the most difficult division to connect. I have been trying to get the retirement annuity out ( Momentum) for the last full month. I received an email on 27th June that they would contact me. None so far. Then I went to the bank and, after seven call forwards, spoke to a gentleman who sent some attachments by mail, which were completely irrelevant to my query. Momentum is even worse. They don't respond to emails or pick up the phone suggested on the profile as financial advisors.