Dont insure or have a bond through FNB

After having issues with FNB Homeloans last week and the lack of response and communication. Today i tried to log a claim for a water leak on our property through our home owners cover. Only to be told our home owners cover was cancelled in October 2022. We have NEVER been notified of this nor was a reason provided as to why the cover was cancelled. I have been calling the insurance department repeatedly to get answers and the switchboard after selecting the relevant department, rings for 10 minutes then goes straight to an auto prompt asking me to rate their agents service! Absolute disgrace and shocking service. I have had bonds with 3 other SA banks and NEVER had this issue. FNB is an embarrassment and since it is impossible to speak to a human being i will have no choice but to go straight to the Ombadsman.