DONT HAVE WORDS

Where do I start. They advertising that you can do anything on the app or via call. But still forced me to go to the bank.

At first they couldn't authenticate me. Because I don't have the app. (DIDNT HAVE A PHONE THAT CAN HAVE THE APP INSTALLED) Then I was charged R7 to withdraw a R50 (STILL WAITING ON FEEDBACK REGARDING THE WHOLE COMPLAINT LOGGED) Now my account is closed. Without my knowledge or my consent. I've been busy with a uif process since last year. Now I have to create a new bank account and redo the whole uif process again which will take another year. (The first guy told me if you don't use your account for 6 months fnb closes your account and the other guy told me 3 months) When I call in they tell me to hold and then my call has been dropped.