DvdM
David van der Merwe

1 reviews | Active since Sept 2016

23 Sept 2016, 10:51

Dont go there for business - FNB

<p>I went to the bank to inquire about potential bridging finance and/or overdraft for Business Account - 4 days later the account was closed. requested it to be re-opened. after 3 calls they indicated there is a 3 day reponse time on such issues. After day 4 - the excuse was they cant see the e-mails of the other person and that one is on sick leave. I contacted the complaints dept on day 4 - they came back but nothing happened - so day 5 now - and no response as they all are apparently in meetings</p> <p> </p> <p>So please carefully consider whether your business can afford such support from a bank?</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Sept 2016, 11:20
Official

Good Day Mr Van Der Merwe,

Thank you for taking my call earlier kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)