SM
Sibusiso M

1 reviews | Active since Jul 2018

05 Feb 2019, 10:54

Dont get an FNB Premier Account its a trap (3 month = R2836.00 in bank charges)

FNB overcharges Customers and does not practice full disclosure when offering products.

i had a Gold Cheque account with FNB and to my surprise i was offered a Premier Cheque account which i accepted. biggest mistake of my life.

from November 2018 to 5 February 2019, i have been charged in access of R2000.00 in bank charges only. my Gold cheque account would go into negative but nothing more than R200.00 but right now the Premier Cheque account is Negative R2836.00 how is happened i have no idea. i just see charge after charge.

i have 8 charges with amounts R120 and R240 all titled "Item Paid No2 Items on"

no one made me aware that i would be subject to such charges.

i have know blocked the card and thrown it away but the account still going more and more into a negative balance.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2019, 11:43
Official
Good Day Sibusiso Manonga,

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.

A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.

Kind Regards,
Hello Peter Complaints Team
*** (option one)