Don't fall for the Private Banking gimmick from FNB

Worst service I have received from any bank & I'm a "private client".

I have had to order 3 cards already and got locked out of my internet and online banking twice. I have not been able to swipe my card anywhere for 6 weeks and have consequently lost all the eBucks possible revenue. I have spent more time in the bank trying to sort this out, than I spend at work. Now I have a temp card, which does not work either. I have emailed and called FNB and spent over 12 hours with them, in the bank, over the past 6 weeks and no one can help me. Today I spent 25 minutes on a call to them but alas no one can help me and the phone was dropped in my ear. Appalling!