Don't expect them to care once they have received you as a Client!!! Premier is just a fallacy!

I refer to my previous complaint. Someone will call you, tell you they are going to resolve it and they will call you back Monday. It's Wednesday today and nothing, just empty promises once again. They will also send you a complaint reference number telling you it will be resolved in 24-48 hours. Don't bank on that neither, 72 business hours have elapsed, never heard from anyone again. Send an email to the FNB complaint department with the reference number they provided, just ignore those mails too! Very disappointing, once they have promised you the world and you move your bank accounts, don't expect anymore service as you are then forgotten in the masses. The Premier thing is all bit fluff, no one gives you Premier service! And here they want to upgrade me to private banking - obviously to still receive no service and just make more money on fees off you. What a misleading ban****