Don't expect the service you are paying for.

FNB insurance is the worst, been battling for over a month to get our claim sorted, they feel they do not even have to reply to any of the e-mails you sent.

At first glance, they are very helpful and that's where it ends. This is our first claim and how unprofessional this matter is being handled makes me think, FNB was the wrong choice. We had to start paying contractors, still waiting to be refunded and then we still don't have a ceiling, because FNB doesn't feel this is an important issue. To have to maintain your property under their finance, but they are now being the cause for you home not being maintained. From claim officers to personal bankers just no response, and this is from an "Award winning" bank. We have already moved some of our accounts. Looks like we will have to do the same with the few that is left. Cleary money is more important than customer service.