Don't expect client service from FNB Client Service

Don't think by phoning FNB client services that you'll actually will get client service. Untrained people will answer the phone and transfer you from the one to the other and after explaining your query numerous times over just to hear that you need to go to the branch because you don't have the banking app on your phone so they can't verify you. You need a bank card to load the app and my problem is I'm awaiting my card I just need to confirm if it has been ordered/delivered yet... (short and sweet of my story)