Dont ever use FNB when applying for passports!!

FNB is the worst bank ever. I have app**** for my son and I's passport online. Made payment via FNB and now that I have completed the payment process and need to make a booking for the biometrics there are no available time slots at any of the branches listed in Pretoria and Johannesburg? What the hell? Why offer the damn service if you are not able to help? My husband is with standard bank and had no problems getting an appointment my mum with Nedbank same thing,no problem. Seems to me I need to change my damn bank because FNB definitely cant help me!