DONT EVER MOVE YOUR LIFE COVER TO FNB. THEY *********** AND USELESS

I wrote this mail to CEO of FNB and included Natasha and Francios Thiart. DONT EVER EVER MOVE YOUR LIFE INSURANCE TO FNB. IT IS THE WORST SERVICE EVER!!! Good morning Mr Celliers

I am sending you this email as I have now exhausted all avenues to obtain proper service from FNB. I added a complain to Hellopeter, I spoke to various consultants, I spoke to representatives dealing with Hellopeter and NO LUCK.

I am a private client, and app**** for 10 million rand life cover as I do qualify for that. I am in a senior position and hence I am in back to back meetings from 7:30am till 17:00pm.

I have requested various time to be contacted specific times, not once did they contact me at the times I have a open slot. Everytime it is an hour later or not at all.

I will go to outsurance for half the amount of cover at R800.00pm more, but I will advise everyone to move to another insurer, as if it is such a struggle to obtain life cover, what will happen in the event of my death and family members needs to be paid out.

I HAVE NEVER HAS SUCH BAD SERVICE FROM ANY INSURANCE COMPANY, AND I AM BEYOND DISGUSTED. I WILL UPDATE HELLOPETER WITH THIS SAME FEEDBACK. AS A PRIVATE CLIENT I WOULD HAVE EXPECTED TO BE ASSISTED IN A PROFESSIONAL MANNER.

As I said to your staff this morning I am so over it. It is sad to think FNB provides such terrible service, as I considered moving my bond of R2.5 million from SA Homeloans to you to have everything at the same place. I will however now close my account and go to Capitec. FNB is pathetic.

I hope in future your staff will start focusing on customers service and their needs. All I wanted was Life Insurance.

Thank you for wasting my time with FNB.