1 reviews | Active since Dec 2014
DONT EVER MOVE TO FNB CONNECT
<p>Hi </p> <p>This message is to make people out there aware of FNB Connect and their Sim Card worst ever not sure why they didnt just merge with one of the other service providers like Cell C or MTN or Vodacom because they clearly dont know what the hell they are doing. I have suffered for the past four months not been able to sms enter competitions or receive airtime and to top it off they operating hours so if you have a problem tough for you. SO NOW ALL I WANT IS TO PORT MY NUMBER AND MOVE TO A RELIABLE SERVICE PROVIDER WHICH THAT TO I AM HAVIGN A PROBLEM WITH PLEASE UNLOCK MY SIM SO I CAN GET SERVICE BECAUSE FNB IS WAC****!!!!!!!!!!!!!</p> <p> </p>
FROM BAD TO WORSE - So I call FNB connect to proceed with my port A freidnly consultant advised me no just go to a FNB Branch and they will give you a sim card and we will lift the hold in order for me to port my number Ref: ********** 754. So I do exactly that, and then proceed to call them back only to speak to Mbali a rude and arrogrant consultant who advised me otherwise also whilst attending to me had the nerve to tell me she is busy with another customer so why take my call??? I must wait 5 minutes before she log my query also it is not just done like that it will be only done on the 1st............... so now what nobody knows what is going on. I HAVE LOST ALL FAITH IN FNB CONNECT HENCE THEIR SERVICE IS USELESS ALL I WANT IS TO PORT MY NUMBER TO A REPUTIABLE SERVICE PROVIDER WITHOUT ANY FURTHER DELAYS !!!!!!!!!!!!!!!!IS THAT TO MUCH TO ASK???? I AM SO ANNOYED AND ANGRY AS TO ALL THE RUNNING AROUND I HAVE TO GO THROUGH!!!!!!!!!!!!!!!PEOPLE PEOPLE I REPEAT MYSELF DONT EVER AND I MEAN DONT EVER MOVE TO FNB CONNECT..................
FROM BAD TO WORSE - So I call FNB connect to proceed with my port A freidnly consultant advised me no just go to a FNB Branch and they will give you a sim card and we will lift the hold in order for me to port my number Ref: ********** 754. So I do exactly that, and then proceed to call them back only to speak to Mbali a rude and arrogrant consultant who advised me otherwise also whilst attending to me had the nerve to tell me she is busy with another customer so why take my call??? I must wait 5 minutes before she log my query also it is not just done like that it will be only done on the 1st............... so now what nobody knows what is going on. I HAVE LOST ALL FAITH IN FNB CONNECT HENCE THEIR SERVICE IS USELESS ALL I WANT IS TO PORT MY NUMBER TO A REPUTIABLE SERVICE PROVIDER WITHOUT ANY FURTHER DELAYS !!!!!!!!!!!!!!!!IS THAT TO MUCH TO ASK???? I AM SO ANNOYED AND ANGRY AS TO ALL THE RUNNING AROUND I HAVE TO GO THROUGH!!!!!!!!!!!!!!!PEOPLE PEOPLE I REPEAT MYSELF DONT EVER AND I MEAN DONT EVER MOVE TO FNB CONNECT..................
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)