Hellopeter
Share Your Experience

1 reviews | Active since Dec 2016

19 Mar 2021, 11:53

Don't ever get an FNB speedee device

I ordered an FNB speedy machine as it looked like a good deal on paper. I did not realise what I was in for. FNB has some of the worst service ever. The machine is designed for mobile use but the battery only lasts less than 2 hours. The technician Phili does not know the reason and does not know how to switch off the bluetooth. I spoke to Christine Molechan. Still no joy. I only did 2 transactions on the machine. 1 of which does not show on the device. Noone answers the phone and if you phone the call centre you will waste all your airtime being transfered between people. You will spend more time chasing them than running your business. They are now redirecting my calls to voicemail. I email so many people and departments for help with no joy. Please can you come and take back your machine as I don't want it. Your service and the device is of a pathetic quality.

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Replies (3)
's update19 Mar 2021, 12:32
Reviewer Update
This does not help. The device is not operational. I am going to lose busy weekend sales. Your technician no longer answers my calls.
's update20 Mar 2021, 13:43
Reviewer Update
You called me yesterday full of promises. The technician still has not arrived. I already lost half the sales day. He says he is not responsible for the area but did not inform someone else to visit the site. I want to cancel my contract. I want out. I have had enough take back your device I will go to Capitec.
's update23 Mar 2021, 10:37
Reviewer Update
I still have no Merchant Portal access. The technician said he will set up the device to send an sms confirmation of the transaction to my father but their is nothing. Please sort it out or take back your machine.