Don't even bother with FNB

Horrible service.

I already wrote a negative review, to which I got an immediate response. However, this response didn't help me in the slightest. Firstly because again they ran me through the same steps that clearly do not work, and secondly because the consultant who promised to phone me in branch on a Monday (2 weeks ago) never phoned. She then called after hours on a Wednesday and I was driving so I couldn't talk, she promised she'd call the next day which never happened. At this stage I really just want to cancel my account, and no one in branch or on any extension on the phone knows how to do.

I am so tired of this bank, it is really pathetic