******* & DONT DO THEIR JOBS

My issue starts in December trying to set up a credit account with FNB which took 3 Months for them to do but my last straw is this

I need them to close my Cheque Account URGENTLY.

I have asked NUMEROUS times on the chat to close my account

First attempt in trying to close the account: 3 August I requested both the cheque & credit account to be closed ASAP & started I will not be paying any fees for the next coming months after I requested for the account to be CLOSED. The second attempt was on the 5th of September when both accounts were still open. The credit account was closed but the cheque account remained open AFTER I ASKED FOR A SECOND TIME and again r- iterated I WILL NOT PAY ANY FEES AS at this point I had cut up my card & removed it from all my devices. The third attempt to close the cheque account was on the 20th of September & was told I needed to pay for "Declining fees" which confuses me because I don't have access to that card anywhere so not sure WHO is using my account but it's not me - paid the fees anyway after STATING A MONTH AGO I WOULD NOT! the fourth attempt was on 21 September & now this account is still active & there are still declining fees??

1- I AM NOT PAYING FOR DECLINING FEES IF IM NOT USING THE CARD - I HAVE PAID OVER R100 in DECLINING FEES ALREADY AFTER BEGGING FOR THIS ACCOUNT TO BE CLOSED NEARLY 3 MONTHS AGO & Im still being charged declining fees on a daily now for what I dont know because I DONT HAVE ACCESS to any way of paying with that card 2- CLOSE THIS ACCOUNT ASAP AS I AM NOT USING IT 3- I AM APPALLED AT HOW THE "Secure chat team" DOES NOT DO THEIR JOBS & SOMEONE IS CLEARLY NOT CLOSING MY ACCOUNT SO THEY CAN POCKET THE "DECLINE FEES" 4- FOR EVERY TRANSFER I'VE DONE INTO THAT ACCOUNT IN THE LAST 2 MONTHs I HAVE MADE THE REFERENCE NOT TO CLOSE MY ACCOUNT AS I AM LIVID & NO ONE TAKING ME SERIOUSLY

I called last week Thursday to the helpline & the number DOES NOT GO THROUGH

IM FUMING & FNB SUPPORT DOES NOT DO THEIR JOBS & THEY ARE ******* as the fees im having to pay make no sense to me

I have sent 6 emails in the spam of one day & yet have to received any form of acknowledgment & confirmation on account closure.