JH
Johanna H

1 reviews | Active since Aug 2026

21 Aug 2026, 10:19

Don't do the work like they said how can we help. Nothing like that.

Fnb doesn't update temporary loans on credit berua,from October 2025 , December 2025 it's already August 2026. They saying 5,10 business days already months still nothing. Was at branch, emails, phone calls every week.

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Replies (1)
JH
Johanna H's update24 Aug 2026, 13:38
Reviewer Update
Please atop with these emails just updated credit beuro have sent transunion report so many times still the same???


Dear Valued Customer

I trust this email finds you well.

Please note this email is in reference to your Temp loan Complaint logged.

We value you as our client and sincerely apologize if any inconvenience were caused.

Kindly be advised that a credit report from Experian or Transunion is required
The report will show us the loan that has not been updated which will ensure we update the correct record.

To enable us to make the necessary updates to your credit profile, kindly provide us with a copy of your most recent credit report from Experian or Transunion (PDF), which includes the FNB Temp loan account.

Please note I have attached the guide on how to obtain the credit report from Experian.

You can send an email with a copy of your credit report to *** for us to expedite your request.

For any further assistance please do contact us on the below:

Temp Loan Help Desk ***

Kind Regards,

Zubeida Khan PPCB|CEM



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