DONT CARE FOR THEIR CUSTOMERS

I switch over to FNB Right at the beginning of this month. I did everything trough the post. They told me that i must provide proof of residence and a copy of my ID before The DSV Driver "courier company" can release the card to me upon delivery.

I gave him my documentation as requested, otherwise he could not give me my Gold card.

3 weeks later "today"... My pension fund paid out after waiting 6 months of struggle and the release my money today and paid it into my new account.

I got a phone call not long after the pay out from FNB, to inform me that there was a payment rejected just to find out, the pension money i have been waiting for a half a year to payout... has been rejected, due to documentation that was not provided... FNB DID NOT UPLOAD MY DOCUMENTATION!!!! then why did They ask me to give it to the DSV driver for activation... but thats not all... my salary is getting paid tomorrow... so heads up for me... im not getting paid. its being rejected like my pension money.. i phoned FNB to fix the problem. They told me... They cant Help me, I have to ask My pension fund to do a repayment.... so now i have to wait for the payment to reflect back in their account "48 hours" then it needs to go trough processing Again?!?!?!?!?! i Have debit orders ready for tomorrow night... So non of them is going trough as well ... no i am going to pay penalties.

I should of never moved to FNB, whe did FNB not phone me to say they need documentation because the courier company never send it... why does fnb not follow up on their clients? they know its nmay main account where i receive my salary because they asked what bracket is my salary in so that they can tell you what account you can get and they provided the gold for me... i AM BROKE I DONT HAVE R1 BEHIND MY NAME... THANKS TO FNB

Thank you FNB. my whole Family is by FNB. they are just waiting to see if my thingS will be sorted or they will be leaving as well.

If my account is not sorted and up and running before 11:00 AM tomorrow morning and my money as well "pension fund" must be in By 11:00 AM on 26/09/2019 thats your Problem FNB to get it in there and ready to use. DUE TO YOUR POOR SERVICE, I AM NOT LEAVING THIS HERE...

IF ITS ONE MINUTE LATER THAN 11:00 AM. I WILL TAKE ALL MY SMS'S AND EMAILS OF EVERYTHING AND I WILL POST ON TWITER, FACEBOOK AND MANY MORE. I WILL PUT IT ON MY BLOG FOR ALL MY FOLLOWERS.

BEST OF LUC****!

SADDEST REGARDS ONE MONTH OLD CUSTOMER