dont care attitude and not willing to assist with the urgency of the matter

FNB not so helpful but quick to take money. last night I had an emergency where I needed to deposit money into my fnb account, whilst doing that the ATM screen went to OUT OF SERVICE and I got a slip to say transaction unsuccessful. The security came to me and asked me to move out of the way for other people and come back tomorrow at 9. Firstly I just started a new job 45 minutes from this bank that I used so on my second day I had to be late for work due to this mess and then i get told the people dealing with this is busy and they will hand in my documents later today and I must wait for fnb to refund me not thinking that the reason I paid the money into my account was because i needed to pay something urgently otherwise i would not drive woman alone that time of the night to deposit the money so not only am i at risk of losing my job due to coming late on my second day they just dont care and have no urgency whatsoever. I am not impressed with this