Don't care @ FNB

To be a Private Client at FNB is of no value. Care@FNB should be changed to dontcare@FNB. Waiting for a replacement Credit Card since 11 March when it was reported. I do not understand the delay. "we will follow up" is the only response from your personal banker staff. This is now more than a month, please explain without mentioning a follow up, answers and the Card is what I want, no more excuses !!!!