Don't care about their CLIENTS FNB

FNB IS THE WORST BANK TO BANK WITH. Their employees are not helpful, you struggle to get through to the correct department whenever you call them for assistance.

I was charged twice when I made a payment to multichoice using my Debit card and I phoned multichoice to ask for the reversal of the other amount and they advised they were not able to pick up where the other money went to on their side and that I should phone FNB to inquire.

FNB sent me a dispute form to fill and told me their turnaround time was 5 days. A week later I received an email requesting I send a communication between me and multichoice regarding the transaction I was querying and I did exactly that. Its three weeks later and they are now asking for the communication to be on a PDF format. How is that POSSIBLE? and why wait three weeks to ask for more documents when you can even see all these transactions on your system? I phoned FNB and I was transferred from one person to another, calls got cut off. I had to phone again three times and still didn't get any assistance.

I now understand why ALL my friends decided to leave FNB to go bank with other banks, the service is disgusting and really frustrating. Banking with FNB has been the worst experience of my life and I regret ever using this bank. They do not care about their clients and no matter how many people complain and how may people they frustrate this BANK just doesn't care.

I don't know where else to get assistance now as I am even thinking of throwing the towel and giving them my money but I refuse to enrich them any further.