1 reviews | Active since May 2015
Don't care about their clients
My mother's purse was recently ****** out of her handbag in a shop, it was a Friday afternoon and she was driving to Johannesburg the next day as she was on her way to visit my brother in New Zealand. She called FNB as soon as she discovered her missing purse, they person on the phone was not helpful at all, so she drove to a branch who assisted.
Long story short, R5000 was drawn out of her account, way over her credit limit.
The bank is refusing to pay her money back, as according to them, her pin number was written on her card (it wasn't).
We would also love to know how the ***** managed to draw so much money, over her credit limit. I thought banks put credit limit's in place to protect their clients, which is clearly not the case.
Super disappointed.
Good day Bernice,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, formal complaints has been logged on behalf of your other.
Complaint reference number ***NF was issued for the ***** which took place on your mother's cheque and reference number *** for the Credit Card *****.
I have referred the matter to the relevant departments who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Bernice,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, formal complaints has been logged on behalf of your other.
Complaint reference number ***NF was issued for the ***** which took place on your mother's cheque and reference number *** for the Credit Card *****.
I have referred the matter to the relevant departments who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)