Don't care about making payments arrangements. BOND PROTECTION COVER won't cover. Stop treating us like unreliable customers!!!

I've been trying to make arrangements for payment on my bond since 3rd week of March 2020, I'm only getting calls to settle my short fall. Why don't you consider your customers even when they try to meet some payments, but rather opt to place accounts in arrears?? My bond protection cover won't cover for "INABILITY TO EARN INCOME "??? Why am I not getting response out ways I can beat the Cash flow relief fund credit interest by paying R5000 from end of this month???