Dont care about bad publicity

My business has a non residence account with First National Bank and our method of operation is through telephone banking, which, in the past was wonderful. The system is now changed and I cannot link new recipients to my account, and therefore, I cannot pay my new suppliers from this account. I have contacted the non res call centre, but due to a lack of options on the electronic switchboard, you first need to be transferred from consultant to consultant. I have been advised to email my request to them, which I had done on the 24th of August 2017. Consequently, I have sent 4 more emails for the same request, and to this date have only received an automatic response email, confirming that they have received my mail. On the 11th of Sept, I lodged a complaint on the website, and still no response from Fnb, and this is after I mentioned that if they don't assist me, that I will refer this matter to Hello Peter. At this stage it actually seems as if this bank don't even care about bad publisity.