Dont bother with FNB insurance-it is terrible!!!

I am extremely frustrated with the handling of my insurance claim. Not only did FNB take an unreasonable amount of time to assign my claim to a handler, but once it was finally assigned, the process became even more chaotic and unacceptable. After my vehicle was picked up, I received no confirmation or documentation verifying its collection. Then, I got a call from the towing company asking to arrange a pickup—despite the fact that my vehicle had already been taken. To make matters worse, I later received another call where the towing company referenced a vehicle that does not even belong to me. They then asked me where my car is, despite the fact that they, in conjunction with FNB Insurance, were responsible for its collection and handling. Clifort Maluleka from FNB has been completely incapable of providing any clear explanation as to what is happening. At this point, I am left questioning whether I am being ****med by FNB or if FNB has outright lost my vehicle.