Don't bother with FNB if you value service...

It's taken me 10 minutes on your supposed user friendly line, in order for someone to give me the information that the first person I spoke to, should've given me, IF only she was properly trained. You waste our valuable airtime and time so that you don't have to employ more staff in order to deal with clients. The fact that one cannot contact a branch directly, should be made better by excellent service from your call centre and not WORSE. I'll be looking at moving my mother's investments and accounts to Capitec, soonest. They, at least take customer service, seriously.