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Layla D

1 reviews | Active since Jan 2024

08 Jan 2024, 09:24

Don't bother getting FNB connect

I have received extremely poor service from FNB lately. I had previously loaded 6GB of data which lasted about week and half two weeks so afterwards when the data was depleted I decided to load 10GB of data around 8pm and then by midnight my data was depleted and I did not do anything special that would warrant data to be depleted in a few hours. I then go to the chat system they have set up on the app only to speak to an agent who basically told me oh you used the data and ended the chat without any clarification. That FNB chat service has agents who work there and take their time to reply and they are quick to end the chat before they have resolved peoples issues.

FNB needs to shape up or they are going to lose customers fast. Their customer service is lacking and really its frustrating to navigate their customer to service provider systems.

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LD
Layla D's update09 Jan 2024, 11:12
Reviewer Update
FNB did not solve the problem, there was no explanation ya'll just loaded 491.98MB which is still impossible to have left if you consider I bought 10GB and in 2hrs it was gone. So no the problem is not solved and most importantly it just makes the company look even shadier. Also phone calls from banks are never a good idea. If I sent a complaint in writing send a response in writing because I can use that as proof in a legal dispute. Those calls are often recorded for the benefit of the bank and when you ask for the record it will definitely go missing if the company is in the wrong. Don't try and appease me by loading insufficient data explain why it was deducted in the first place. Seriously FNB is fast becoming a **** where you have to fight for everything and keep record of things because if you don't have records they will pretend as though they didn't know and move on. Customers trust and brand loyalty from my side and anyone I know is really changed. I think it's time I really think which bank I can trust and move my accounts.