cP
clyde P

1 reviews | Active since Sept 2012

02 Apr 2016, 00:04

DONT BE DECEIVED

I WAS OFFERED A GOLD CHEQUE ACCOUNT TELEPHONICALLY. I AGREED AS I WAS PROMISED A FREE SIM, WITH FREE DATA AND AIRTIME. WHEN I RECEIVED MY CARD I PROCEEDED TO THE BANK TO ACTIVATE MY CARD AND COLLECT MY SIM. TO MY SURPRISE THE CONSULTANT ASKED ME TO PORT MY NUMBER. THIS WAS NOT POSSIBLE AS I HAVE A CELL PHONE ON CONTRACT. SO SHE GIVES ME THE BAD NEWS THAT I DONOT QUALIFY FOR THE FREE ITEMS WHICH WAS THE INITIAL DRAW CARD. SO WHEN YOU ARE OFFERED THIS ACCOUNT, PLEASE ASK IF YOU REQUIRE YOUR NUMBER TO BE PORTED IN ORDER TO QUALIFY FOR THE FREE STUFF. DO NOT BE DECEIVED. NO WHERE WAS IT EVER MENTIONED THAT MY NUMBER NEEDS TO BE PORTED.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2016, 08:31
Official
Hello clyde paul,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 898325.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)