Dont bank with FNB . Worst bank!

Hello Peter. I would like to express my dissatisfaction with the service received from FNB. I requested my bank to initiated reversal process as I had erroneously paid ABSA client the amount of R11200 (meant for school fees). The issue came to my attention when i received a statement from school and immediately went to the bank. Fast forward my bank(FNB) tells me that the reversal was unsuccessful as the the bank was not in a position to obtain the required permission to reverse the payment, and furthermore, the recipient did not provide the bank with the required consent for the bank to share the recipient’s contact details with me(which i understand due to POPIA). after that they provided me with ABSA recoveries contact details. I then requested my bank to provide me with further steps which i can take as I am definitely aware that the incident as not new. I engaged Nompumelelo Hadebe -Client Service Specialist at FNB just to tell me to go the legal route. I am charged R395 to be told to go the legal route, basically my bank that i have been banking with for years,told me that we will charge you R395 just so that I can take the matter forward with ABSA. I then engaged ABSA and told me that my bank(FNB)bank’s electronic banking division should trace the transaction and arrange for a refund something that they are failing to do. FNB has had such cases before, but theres no effort in improving such controls.This is not the service i settled for when i joined FNB. After this review, they will ask for my ID/account number and do nothing further.