Don’t bank with FNB- THEY LET ****MERS GET AWAY WITH TAKING YOUR MONEY

DO NOT TRUST THIS BANK WITH YOUR MONEY! I’m super disappointed with your ***** department FNB. I am unemployed and I have a 1 year old daughter to take care of and you let ****mers take my money from my fnb account and you rejected my ***** claim on grounds that don’t even make sense. On the 6th of September, I reported a ***** of 3 transactions that went out of my account amounting to over R10 000 and I was told to wait on the outcome. I immediately blocked all my cards and made a new one. Today, I was going through my account for something else and I noticed that a further 3 transactions were deducted amounting to over R10000, again by the same merchant that I had reported for *****. I never approved anything nor did I get any notifications for these new transactions. When I called the ***** line, AGAIN, I was then asked if I got feedback of the outcome for my previous case, and I said no. Only then was I told that my previous claim was rejected! I have never used this merchant ever in my life, no one asked me for anything during the investigation, no one communicated anything. Only now am I finding out that you let ****mers take money from our accounts and your so called ***** department is actually useless. I will be taking my money elsewhere, and I will tell anyone with an ear to listen, how this bank is. I’ve been a loyal customer for over 15 years and you can’t even do the right thing. I am super disappointed! I have lost over R21k just from this one *****ulent merchant! Why was the merchant not flagged? How was the money deducted without my approval from the same cards I blocked weeks ago?