Don't Bank With FNB. Save Yourself The Stress And Anxiety. Please!

I write this from a very antagonized and annoyed place - DON'T BANK WITH FNB.

I have been waiting on money to be reversed back into my account for the past 3 weeks! and that to me is totally unacceptable due to the fact that I was told it would take 5 - 7 working days - it has been well over 12 days at this stage! The money was paid incorrectly into a loan account (bare in mind the debit order for this loan had already gone off for this month, so I am in damn good standing!)

Year in and year out the bank charges increase, the innovation is world class BUT the customer service becomes trashier and worse. I don't know how many times I've had to deal with consultants who have told me that, "The Money Should Be In My Account By The Close of Business, Today." FOR THE PAST 7 DAYS!!! Surely there has to be some Commission or Sector that Regulates banks in South Africa where i can report this too! - Only because this, certainly should be deemed as ******** practice. I mean, day in and day out I inquire about why this process is taking so long and each and every time their records show that i had called in a day or two before and every time, without fail, I am told the same thing! I am beyond vexed at this situation. I followed all the right channels, I even complained to their Complaints department of which, 2 days in and not one call back and so i had to call them and follow up myself, i was told that their systems were down - granted, I understood. But that was this week. The entire week before their system were working perfectly and still my matter was not resolved - my case was even closed AND STILL MY MATTER HAD NOT BEEN RESOLVED!!!!!!!! My account is currently overdrawn - I know for damn sure that they will not cover the "Outstanding Amount" penalties or charges i incur! I am livid at this stage, I'd rather go to a bank like Old Mutual at this point and they're ******. Imagine that, your clients would much rather go to a bank that despises the colour of their skin but does their job splendidly than spend another day with a bank that takes their loyalty for granted!

I for one cannot fathom the conceptualiztion behind not taking my requests or complains seriously, maybe it's because it's not a great amount of currency, BUT, money is money no matter how small the amount is and correct me if i'm wrong but is it not your main business as a FINANCIAL SERVICES PROVIDER to deal with any and all amounts of money - Is that not why we have you in our society??

Don't bank with FNB. If I, as young of age as i am can give you any advice is to not bank with FNB, not give yourself headaches and having to explain your issue a million times and still not have it solved and not once again, NOT TO BANK WITH FNB. They simply do not care.

Also I received permission from one of the consultants to write this complaint (I had asked if i could, should the money still not be in my account by end of day Yesterday (11/06/2020) and he was so sure of the nonsense going on, he gave me permission to really express how i feel about this horrible bank) - Imagine That.