TN
Thando N
1 reviews | Active since Jun 2019
10 Jun 2019, 16:22
Don't bank with FNB if you need to perform international transactions
Can someone at FNB please explain to me why you would block international transactions on my account and all my cards without informing me of the existence of such a limit? Add injury to insult, when I try to get help from my so-called 'Team of bankers' - no joy. When I try to email the forex department - no response. When I try to call the forex department I'm on hold for an hour before giving up. This is the most horrible service I have ever received from anyone. I am seriously considering moving all my accounts from you. And to think that I have actually recommended FNB to others before! Utterly disgusting service!
FNB - you are ****ing my business!
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Replies (2)
FNB (First National Bank)'s replyOfficial
13 Jun 2019, 10:21Good Day Thando Ncube
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply13 Jun 2019, 10:21
Official
Good Day Thando Ncube
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***
Regards,
Hello Peter Team
Tel number: ***
TN
Thando N's updateReviewer Update
13 Jun 2019, 11:08I got a call on Monday saying the forex department would call on Tuesday morning but I'm yet to hear from them. I also got an email saying they acknowledge my complaint and would get back to me but I haven't heard a thing. Judging by comments from people who've had this problem going on for more than a month I don't expect I'll be getting any help anytime soon.
Meanwhile, my business's Google Ads are not running and I'm losing sales, my software platforms are unpaid for and I'm at risk of having my platforms blocked.
As much of a hustle as it is I've actually started the process of moving banks. I think I'll also take the liberty to move my wife's accounts across as well. The lackadaisical attitude from FNB is so shocking that I'm at a loss for words. You guys simply couldn't give a damn about the impact you're having on hundreds of people. I honestly don't think you care at all.
Meanwhile, my business's Google Ads are not running and I'm losing sales, my software platforms are unpaid for and I'm at risk of having my platforms blocked.
As much of a hustle as it is I've actually started the process of moving banks. I think I'll also take the liberty to move my wife's accounts across as well. The lackadaisical attitude from FNB is so shocking that I'm at a loss for words. You guys simply couldn't give a damn about the impact you're having on hundreds of people. I honestly don't think you care at all.
TN
Thando N's update13 Jun 2019, 11:08
Reviewer Update
I got a call on Monday saying the forex department would call on Tuesday morning but I'm yet to hear from them. I also got an email saying they acknowledge my complaint and would get back to me but I haven't heard a thing. Judging by comments from people who've had this problem going on for more than a month I don't expect I'll be getting any help anytime soon.
Meanwhile, my business's Google Ads are not running and I'm losing sales, my software platforms are unpaid for and I'm at risk of having my platforms blocked.
As much of a hustle as it is I've actually started the process of moving banks. I think I'll also take the liberty to move my wife's accounts across as well. The lackadaisical attitude from FNB is so shocking that I'm at a loss for words. You guys simply couldn't give a damn about the impact you're having on hundreds of people. I honestly don't think you care at all.
Meanwhile, my business's Google Ads are not running and I'm losing sales, my software platforms are unpaid for and I'm at risk of having my platforms blocked.
As much of a hustle as it is I've actually started the process of moving banks. I think I'll also take the liberty to move my wife's accounts across as well. The lackadaisical attitude from FNB is so shocking that I'm at a loss for words. You guys simply couldn't give a damn about the impact you're having on hundreds of people. I honestly don't think you care at all.