Don't Bank with FNB

On the 28 May 2024 I purchased clothes from Kingsley Heath online and I was later notified that their website was hacked, and they did not receive my order or payment, nor did they have those items on special.

Kingsley Heath’s manager sent me an email confirming that it was ***** and I needed to contact my bank to reverse the payment.

I contacted FNB ***** department numerous times and could not reach them; I held the line for over 30 minutes each time and still no one answers their phones.

I decided to visit the Overport branch and one of their consultants assisted and made a call from there, still had to hold for another 30min before someone could answer. Long story short, a case was opened, and I have not heard any feedback from them. I have attempted numerous times to reach them via telephone, email, and Facebook, but no response.

If you are looking for a bank that take customer service seriously, please look elsewhere, FNB does not take ***** cases seriously and will leave you in the dark. Please save yourself from this kind of headaches and take your money to a better Competitor.