DN
Dirk N
1 reviews | Active since Jun 2010
29 May 2015, 09:40
Don't WANT to help!
Today I phoned my local FNB branch (Vaalmall) to find out why they have deducted R250 from my account for visiting the Slow Lounge at Cape Town airport, as I thought it is one of my perks being a Platinum client. I spoke to 3 different people at the branch who keeps transferring me and the 3rd person transferred me and later he put the phone down. Still without any answers! This is the reason why people close there bank accounts! Can you please have competent people answering your phones!
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Replies (1)
FNB (First National Bank)'s replyOfficial
29 May 2015, 10:58Hello dirkn,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 693569.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 693569.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply29 May 2015, 10:58
Official
Hello dirkn,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 693569.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 693569.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)