Don't waist your time opening a business account

How awesome a concept I can open my account online, if it could now just work that would be fantastic. I open the business account, they send cards a week later..... Now they don't work? I place a query online that never received a response? From there I call and it gets escalated and a week later I call again for yet another escalation, jackpot 3rd time lucky. Now the joke starts someone calls from escalation department this women informs me how there is still documents outstanding after explaining I sent those documents she asks if I got my automated response. Well seen as it's been almost a month I can't remember. She does though inform me she will need me to send the documents in again and by 1 o'clock yesterday she would confirm if she had or not yet received the documents. However she must inform me that I must make sure the automated system does in fact send that reply to say documents are in...... Really I must insure your automated system works. Now quite frankly I'm done with this whole joke I'm still waiting for your call and now will simply go to another bank tomorrow that will give me more than a card, maybe severe is all I needed. Very disappointed .