DON'T USE THIS SERVICE IT IS NOT SAFE

On 05/02/2016 I went to the ATM to withdraw R500 . I selected ewallet services. When I do ewallet transaction I always ask for a receipt, as I was waiting for processing I could hear the money counter sound (counting the money to issue to me) as I was listening I could hear that the counter just stopped while counting and this noise I was hearing was not a normal ATM sound. As I was waiting to received the money the opening that usually gives the money failed to open. I was still surprised at what was happening, as I was waiting the receipt came out saying that I have withdraw an amount of R500 although this did not happen, after that the machine displayed out of service for about 3 minutes. The machine was operational after 3 minutes and I waited for about 5 to 10 minutes as no person wanted to use the ATM at that time and I was also hoping that my money will be issued but this did not happen. I immediately contacted FNB ***) and reported the matter. I was told by the consultant that I have withdrawn the money (R500). I explained to her what happen and she said FNB will investigate ref nr 201856. The process will take 13 Days. I advise people not to use this service