Don't switch to FNB! Save yourself.

<p>I opened an FNB Premier account on 7 Dec 2016. Cheque Card was delivered within a week. I phoned to activate it and they said somebody would phone back shortly, nobody did. Phoned again and they figured out I wasn't fica'd. (At no point did anybody request my docs.) I got fica'd by COB that day and I requested that the Cheque Card be activated.</p> <p> </p> <p>On Dec 14th, I sent all my credit card docs to the outstanding docs email address, by the 20th the cheque card still wasn’t activated and I still couldn't register for online banking due to "card not valid" (because it hadn’t been activated). I spent all day going from one department to the next. Eventually, I got the card active and tried registering again, but couldn't. Phone again and they came to the conclusion that my OTP wasn't setup and I was transferred to another department. (At this point I would just like to point out that I had been using *my cellphone number* as part of the verification process on every single phone call to FNB.)</p> <p> <br />At the end of the call the agent asked if there was anything else that he could help with and I asked for a status on my credit card, he said the docs I had sent a week prior was never received. (Surely, somewhere during the week that had past somebody could have just called me to finalise the credit card app?)</p> <p> <br />I sent the docs through again (cc'ing the premier team as with all the mails prior). A couple of days later I got a "Welcome to FNB phone call" and I explained to the agent that I was actually really upset and disappointed about my move to FNB as up to this point, I had to every single thing myself. I had to phone them to get fica'd. I had to phone, and phone, and phone just to get the card activated. I had to phone for online registration and I had to phone them to setup a OTP. I don't see the point of paying banking fees if you have to make everything happen yourself.</p> <p><br />At the end of the call the agent again asked if there's anything else I needed assistance, just like all the calls before I asked for a status on my credit card as I hadn't heard anything from FNB and it had been close to 3 weeks. He looked into my profile and told me that all the documents were received and approved and that I would be contacted for delivery.</p> <p> <br />29 Dec, I go to Woolworths and the cheque card doesn't work. I phone (again) and after looking into my cheque card (which is now sorted) the agent asks if there's anything, I ask for credit card status. Not finalised. They don't have a proof of income.</p> <p><br />Nobody contacts me again, so I log a complaint on the afternoon of 30 Dec. I get a callback on 3 Jan saying that the payslips wasn’t enough, I needed to send bank statements through too. (Surely, somebody could have asked for bank statements at the beginning of Dec?)</p> <p><br />I send through my bank statements within 10 minutes. This morning (Exactly one month after I contacted them to get the process started) I get a random email from FNB asking for all the documents that I had sent through twice already, looks like some kind of automated response.</p> <p> <br />This has, quite honestly, been the most pathetic customer experience of my life. A month later and I still haven’t made it to the other side yet!</p>