1 reviews | Active since Oct 2016
Don't promise if you cannot deliver
<p>Dear FNB. I am utterly disgusted in the service of your Lifestyle branch Centurion. I app**** for a smart ID and Passport and had an appointment for 11:00 today. When I got there I was told to just wait and fall in the line. If I wanted to ****** wait I would have gone to the department of home affairs. The line was so long that they didn't even have enough chairs for the people to sit. Why have an appointment system in place if you cannot honor this? I could not wait as I have a tight schedule. Utterly disgusted in the unprofessional manner in which your consultant handled the situation. How are we going to resolve this?</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)